BRIGHTSTAR® INDEPENDENT FRANCHISEE ASSOCIATION
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Communications Center

Letters from The Association

Formation Notice Letter - 6/11/14
Owner Invitation - 6/11/14
Reply to Franchisor Letter - 6/20/14
Unit Profitability Request to FAC 2014.07.31
Thank You Shelly & Thom - 2/2/15
Early Renewal Letter to Shelly & Thom - 9/27/16
Survey Summary to Owners - 10/31/16
Owner Request to Negotiate Fees - 11/2/16
Letter to Shelly - 11/14/2017
Request for SEO Transparency - 1/15/2018
BIFA Request to Discuss Franchise Agreement

Letters from the Franchisor

Franchisor Response - 6/12/14
Email from Gilday to Franchisees - 11/2/16

Collaboration Begins with Transparency

Effective collaboration is built on a foundation of trust.  Trust happens when those who are collaborating share information freely and invite scrutiny.  Warren Bennis is co-author of Transparency: How Leaders Create a Culture of Candor, offers evidence of corporate cultures valuing transparency delivering superior business results.  “Again and again, studies show that companies that rate high in transparency tend to outperform more opaque ones.” He cites a 2005 study finding that a group of 27 U.S. companies noted as “most transparent” beat the S&P 500 by 11.3 percent. 

These are the companies where the senior management team understands their role as facilitator in the process of leveraging the collective knowledge of the entire organization.  They systematically build and foster a culture of collaboration rooted in trust.  They understand how to engage every employee and incorporate the ideas and initiatives that contribute to the quality of the customer experience. 

The BrightStar Independent Franchisee Association is committed to building a culture of collaboration by leveraging the collective wisdom of franchisees and the franchisor.
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